Creditstar Spain: Faster Credit Decisions with Early Risk Detection

"The most significant impact has been on processing speed and decision quality. We’ve cut down our time-to-decision dramatically, while also spotting risks earlier and ensuring responsible lending."
‍Alicia Rodríguez Mejuto, Country Manager Spain & Sweden, Creditstar.

From Manual Work to Real-Time Insights‍

Before using Monthio, Creditstar Spain relied on manual and time-consuming processes to assess applicants’ finances. Collecting documents, reviewing transaction histories, and checking compliance slowed down approvals and created friction for customers and staff.

Much of this work is now automated with Monthio. Transactions, income, and expenses are analysed in real time, giving Creditstar Spain a complete and up-to-date overview of each applicant’s financial situation.

Alicia Rodríguez Mejuto, Country Manager Spain & Sweden, Creditstar explains: “By automating the analysis of bank transactions, income, and expenses, we’re able to get a full picture of a borrower’s financial situation in real time.”

‍Faster Processing and Earlier Risk Detection

Credit assessments are now completed much faster and with more consistency. Monthio has enabled Creditstar Spain to cut decision times significantly, while identifying potential risks earlier. This has strengthened compliance, improved decision quality, and allowed the company to serve more customers in less time.

A Responsive Partnership

According to Alicia Rodríguez Mejuto, the collaboration with Monthio has been straightforward and open. The team is responsive, professional, and flexible, making it easy to adapt the solution to Creditstar’s needs.

“Monthio's team is highly responsive, professional, and truly understands the needs of the lending industry,” Alicia notes.

Smooth Implementation

Implementation in Spain was clear and efficient. With guidance from Monthio and close cooperation between developers and the risk team, Creditstar was able to go live quickly. Any technical issues were handled promptly, making the rollout one of the smoothest rollouts the company has experienced.

Responsible Lending Supported by Technology‍

Creditstar positions itself as a modern, responsible lender, using technology to speed up assessments while maintaining compliance. With Monthio, they can provide transparent credit decisions that meet both regulatory standards and customer expectations. “We aim to be seen as a modern, responsible lender that uses technology to make faster lending decisions. Our focus is on providing a transparent customer experience while maintaining strong compliance and credit standards,” says Alicia Rodríguez Mejuto, Country Manager Spain & Sweden, Creditstar.

Facts about Creditstar

• 2006: Creditstar was founded
• Industry: Consumer finance with a digital-first approach  
• 1 million customers on a global scale