How Creditstar Denmark Cut Defaults and Boosted Efficiency with Monthio

Smarter credit assessments with fewer errors, faster results, and stronger outcomes.‍‍

Turning Accurate Insights into Stronger Credit Decisions

Creditstar Denmark had long searched for a solution that could make their credit assessments simpler and more reliable. Manual checks and fragmented data slowed down workflows and left room for error.
By implementing Monthio, Creditstar Denmark gained full visibility of income, expenses, and debts, with automatic calculations of disposable income after fixed costs. Risk evaluations and alerts can now be set up directly in the platform, eliminating manual errors and saving valuable time.
‍"The human error has been eliminated - and efficiency is really high," says Anders Jensen, Country Manager Denmark at Creditstar.

From Manual Workflows to Automated Confidence

Since adopting Monthio, Creditstar Denmark has seen marked improvements in daily operations. Tasks that once required time-consuming manual checks are now automated, reducing risk and streamlining decisions.

The Monthio portal brings all key financial information together on a single page, making it easier to get a clear, consistent, and up-to-date overview of every customer. Case handlers can now make decisions more quickly and with greater confidence. This not only strengthens internal workflows but also helps Creditstar deliver a faster, more transparent experience for its customers.

Real Results: Lower Defaults, Greater Flexibility

The most tangible impact has been a decline in default rates. With Monthio, Creditstar builds a clearer, more accurate picture of customers’ finances, which strengthens credit assessments and reduces risk.

Flexibility has also been a key advantage. New users can be added quickly, and configurations can be tailored to evolving needs, making it easy for Creditstar Denmark to scale without disruption.

A Partnership Built on Openness and Trust

For Creditstar, the collaboration with Monthio has been just as valuable as the technology itself.
‍"When we need new features or adjustments, the Monthio team responds quickly and constructively. Communication with both leadership and developers has been straightforward, helping build a strong and trustworthy partnership," says Anders Jensen.

The Danish roll-out also went smoothly:
"With access to Monthio’s implementation portal and direct chat with developers, questions were answered quickly and effectively. The process ran without issues, and both leadership and support were always available and solution-oriented."

Responsible Lending in a Digital Age

Creditstar Denmark positions itself as a modern, responsible lender that combines innovation with security. Their focus is on transparent, data-driven processes that support sound decisions - for both the business and its customers.
As a fully digital lender, Creditstar Denmark sees automation not just as an internal efficiency gain, but as a way to deliver faster, more reliable service to customers who expect simplicity and transparency in every interaction.
"We help our customers achieve financial freedom and security through transparent and flexible loan solutions. By combining data, technology, and responsibility, we make the credit process simple, efficient, and reliable - creating value for both our customers and partners."

Fact about CreditStar

• 2006: CreditStar was founded
• Industry: Consumer Finance
• 1 million customers on a global scale